lotreonlinePrivacy Policy

This page describes what we collect when you use lotreonline and how we keep that data protected. We take your privacy seriously and comply with applicable data-protection regulations across the jurisdictions where we operate — Jakarta, Surabaya, Bandung, Medan, and Semarang. Our data practices are transparent: we collect only what we need to run our service, verify your account, and process your payments (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers via mobile banking, local payment, online payment, e-wallet).

We do not sell your personal information to third parties. We do not share your gaming activity with external marketers. We do use trusted payment processors and identity-verification vendors who help us deliver your deposits and withdrawals securely. This policy explains who those vendors are, what data they access, and how you can contact us if you have concerns about your privacy.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What data we collect on lotreonline

We collect different types of data depending on what you're doing on lotreonline.

• Account creation: When you register, we ask for your email address and a password. We store both securely.
• Identity verification (KYC): Before your first withdrawal, we collect your full name, date of birth, national ID number, and a selfie. We use this to verify you are who you say you are and to comply with financial regulations.
• Payment information: When you deposit or withdraw, we collect your payment method details (e-wallet account, bank account number, or QRIS reference). We do not store full credit-card numbers or banking credentials — only secure references that our payment processors handle.
• Gameplay data: We log which games you play, how much you wager, and the outcomes. This data stays in your account history and is never sold or shared.
• Device and connection data: We collect your device type (Android, iOS), IP address, and browser type to troubleshoot technical issues and prevent fraud.
• Support communications: If you contact our support team, we keep records of your conversations to track issues and improve our service.

How we use your data on lotreonline

We use your data for these purposes only:

• Account management: We use your email and password to let you log in and manage your account.
• Payment processing: We use your payment details to process deposits and withdrawals. Our payment processors (licensed by regional banks and e-wallet networks) access this data only to complete transactions.
• Fraud prevention: We use your device information, IP address, and account history to detect suspicious activity. If we flag unusual behavior, we may ask you to verify your identity or temporarily restrict your account.
• Legal compliance: We use your KYC data to comply with financial regulations and anti-money-laundering (AML) laws. We may be required to share this data with government agencies if legally compelled.
• Service improvement: We analyze anonymized gameplay data (how long sessions last, which games are popular) to improve our platform. This analysis does not identify individuals.
• Customer support: We use your support-chat history to resolve issues and follow up with you.

Third-party processors and data sharing on lotreonline

Our lotreonline platform relies on third-party vendors who help us run the service. These vendors access limited data to perform specific functions:

• Payment processors: E-wallet networks (e-wallet, mobile banking, local payment, online payment) and banks (e-wallet, mobile banking, local payment, online payment) receive your payment details to process deposits and withdrawals. These organizations have their own privacy policies and data-protection standards.
• Identity-verification vendors: We use third-party KYC services to verify your national ID and selfie. These vendors store your biometric data temporarily for verification and then delete it within a standard retention window.
• Cloud hosting: Our servers may sit outside your jurisdiction (in regional data centres). We use encryption to protect data in transit and at rest.
• Support tools: Our support-chat platform is hosted by a third-party vendor. Your support messages may pass through their servers.
• Analytics services: We use anonymized analytics to understand which games are popular and how users navigate our app. This data cannot identify individuals.

We require all third-party vendors to sign data-processing agreements that commit them to protecting your data to the same standard we do. We audit these vendors regularly and reserve the right to switch vendors if they breach our standards.

Your rights regarding data on lotreonline

You have the right to:

• Access: Request a copy of all personal data we hold about you. We will provide this in a readable format within a standard processing window.
• Correction: Ask us to correct inaccurate information (e.g., if your name is spelled wrong in our KYC file).
• Deletion: Request deletion of your account and associated data. We will delete gameplay and transaction records that are not required by law. Some data (KYC, payment history) may be retained for regulatory compliance.
• Portability: Request a copy of your data in a machine-readable format so you can transfer it elsewhere.
• Restrict processing: Ask us to limit how we use your data (e.g., you can opt out of analytics).
• Withdraw consent: If we process data based on your consent (rather than legal obligation), you can withdraw that consent anytime.

To exercise any of these rights, contact our support team with a clear request. We will respond within a standard timeframe. If you believe we are not respecting your data rights, you may lodge a complaint with the relevant data-protection authority in your jurisdiction.

Cookies and tracking on lotreonline

We use cookies to remember your login status and account preferences. These are small text files that stay on your device. Most cookies are session-based (they expire when you close your browser). Some cookies persist for longer to keep you logged in if you choose "Remember me."

You can disable cookies in your browser settings, but this may affect your experience on lotreonline. For example, you may be asked to log in repeatedly. We do not use cookies to track you across other websites. Our cookies only apply to lotreonline.net.

How long we keep your data on lotreonline

We keep different data for different periods:

• Account data (email, password): As long as your account is active. If you delete your account, we retain anonymized records for up to seven years for regulatory compliance.
• KYC data (ID, selfie, biometric): We keep this for five years after your last withdrawal to comply with anti-money-laundering laws. After five years of inactivity, we may delete it.
• Payment and transaction records: We retain these for seven years to comply with financial regulations and to provide you with account history.
• Gameplay logs: We keep these as long as your account is active. If you delete your account, gameplay logs are anonymized and retained for analytics only.
• Support chat history: We retain support conversations for two years to track recurring issues. You can request deletion of your chat history anytime.

Security of your data on lotreonline

We protect your data using industry-standard encryption and security practices. All communication between your device and our servers uses TLS (Transport Layer Security) encryption. Your password is hashed and never stored in plain text. Your payment information is encrypted and accessed only by authorized staff during support escalations.

However, no security is perfect. If you suspect a data breach or unauthorized access to your lotreonline account, contact us immediately. We will freeze your account, investigate, and notify you of findings. If your personal data is compromised due to our negligence, we will notify you and take steps to mitigate harm.

Contacting us about your privacy on lotreonline

If you have questions about our privacy practices, want to exercise your data rights, or believe we have mishandled your information, contact our support team through the lotreonline app or website. Our team speaks English and handles privacy inquiries professionally. We aim to respond within a few business days.

If you are unsatisfied with our response, you can escalate to our data-protection officer or lodge a complaint with the relevant regulatory authority in your jurisdiction. This privacy policy is effective as of the date on our site. We may update it to reflect changes in our practices or legal requirements. We will notify you of material changes via email.